FAQ

How long is your shipping time?
This depends on where you are located. The shipping time to US is about 7-15 working days and to other areas is about 10-20 working days.


Where is my order now?
To track your order, please go to
https://Ecofiny.com/

Enter your tracking number and you can track your order.



What’s my tracking number?
After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included.



What’s the status of my order?
Customers will receive a confirmation E-mail to certify that we have confirmed your order. It usually takes 1 to 3 days for processing and then it will be shipped out. After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included. To track your order, please go to https://Ecofiny.com/

Enter your tracking number and you can track your order.



I have not received any confirmation email.
For this matter, please send an Email to support@Ecofiny.com

Please specify your invoice ID or the last 4 digits of your credit card and we will check for you.



I want to return or refund!
For return product or refund, please read our Return Policy first.

If you insist, please send an Email to support@Ecofiny.com

Please specify your invoice ID or the last 4 digits of your credit card and we will process for you.